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Ending a study closes its live link to new participants, and Pillow writes the study’s Summary and Overview from every interview. End a study yourself, or set a completed interview limit so it ends on its own. Before you start
  • The study is live.
  • Ending is final: an ended study can’t go live again. To collect more interviews with the same setup, duplicate the study and launch the copy.
While the study is live, read the interviews as they come in and use Ask Pillow to judge when you’ve heard enough.

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What happens when a study ends

A live study ends when:
  • you click End study,
  • it reaches its completed interview limit, and the study shows Target reached,
  • your organization uses its last free-trial interview, which ends every live study in the organization (see Usage),
  • your organization’s subscription ends.
However the study ends, it becomes Ended. Pillow writes the Summary and Overview, participants already in an interview can finish, and the interviews stay available. New visitors to the live link see that the study is closed. Settings > Brief becomes read-only, and the Reward tab still downloads collected identifiers and draws winners.

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End a study yourself

On the study page, switch to Insights, click End study on the Summary or Overview tab, and confirm in the End your study? dialog. You can also click End Study in the Study settings header. When the Summary is ready, Pillow emails you and the study’s creator.

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End automatically at a completed interview limit

The Completed interview limit ends the study once enough participants finish their interview. Only completed interviews from the live link count; test interviews don’t. See Interviews for when an interview counts as complete. Set Completed interview limit on the study page in the Study Builder, or in Study settings > Brief on a live study. Leave it empty for no limit, the default. The limit saves automatically and, on a live study, applies at once: it doesn’t wait for Save and publish. When the count reaches the limit, the study ends. Participants who had already opened the study can finish, so the final count can end up higher than the limit. If you set a limit at or below the number of interviews already completed, the study ends immediately.

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Troubleshooting

An ended study can’t go live again. Duplicate it and launch the copy; the copy starts with no interviews.

Read your insights

Read the Summary and Overview once the study ends.

Studies

Draft, Live, and Ended, and what each allows.