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Your organization holds your studies, your members, and the details participants see during an interview. Manage it from Organization in the app sidebar. To add or remove people, see Invite and manage members.

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Edit organization settings

In the app sidebar, click Organization. Change any field on the Settings tab, then click Save changes in the page header.
  • Organization name: the name your team sees in the dashboard. Participants never see it.
  • Public name: the name participants see, including in the agent’s default role. See Customize the agent.
  • Logo: a PNG, JPEG, or WEBP image under 5 MB, which studies can use for the agent’s avatar.
  • Company website: your product’s website. Add product detail of your own in Pillow.md.
  • Support email: when a participant reports a problem with your product during an interview, the agent mentions this address once so they can follow up with your team.
  • App links: store or download links for your product.

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Serve studies from your own domain

Study links use the subdomain you chose when you created the organization, for example acme.pillow.so, which can’t be changed. A custom domain replaces it with a subdomain you own, such as interview.acme.com. Before you start
  • The custom domain add-on needs a paid plan, and only an admin can activate it. Once it’s active, any member can link, verify, or remove the domain.
  • Use a subdomain. Root domains such as acme.com are not supported.
1

Enter your subdomain

In Organization > Domain, type the subdomain, for example interview.acme.com, and click Link domain.
2

Confirm

If the Add custom domain add-on dialog opens, an admin clicks Add custom domain and completes the steps that follow to return to the Domain tab.
3

Add the DNS records

Add each DNS record listed on the Domain tab at your DNS provider.
4

Verify

Click Verify. Action needed means the records don’t match yet: check them and click Verify again.
Once the status is Live, the study links you copy from the dashboard use your domain.

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Remove the domain

Click Remove on the Domain tab. Study links on your custom domain stop working, and links on your pillow.so address keep working.

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Leave an organization

Leaving removes your access to the organization and its studies. Other members and the studies are unaffected. To rejoin, ask a member to invite you again.
1

Open your account

Click your name in the app sidebar, then click Manage account.
2

Leave

Open Security. Next to Leave organization, click Leave, then confirm with Leave organization.

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Delete the organization

Deleting the organization removes it for everyone: every member loses access to it and to all of its studies, interviews, and insights, and any Pillow subscription is canceled.
You need the Admin role. At the end of the Settings tab, click Delete organization, then confirm with Delete organization.

Manage billing

Your plan, payment method, and invoices.