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Add team members to collaborate on studies within your organization.

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Accessing members

  1. Click Organization in the sidebar
  2. Go to the Members tab

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Member roles

RolePermissions
AdminFull access: create/edit studies, manage members, billing, settings
MemberView and create studies, view conversations and insights
The person who creates the organization is automatically an admin.

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Inviting team members

1

Go to Members tab

Navigate to Organization > Members.
2

Click Invite

Click the Invite button.
3

Enter email address

Enter the email address of the person you want to invite.
4

Select role

Choose whether they should be an Admin or Member.
5

Send invitation

Click Invite. They receive an email with a link to join.
Invited users need to create a Pillow account (or sign in) to accept the invitation.

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Managing existing members

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Change role

To change a member’s role:
  1. Find them in the members list
  2. Click the role dropdown
  3. Select the new role

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Remove member

To remove a member:
  1. Find them in the members list
  2. Click Remove
Removed members immediately lose access to all organization data. This action cannot be undone.

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Pending invitations

Invitations that haven’t been accepted appear in a separate section. You can:
  • Revoke: Cancel the invitation

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Next steps

Organization settings

Configure your organization profile.

Usage

Track your team’s usage.