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Add team members to collaborate on studies within your organization.

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Accessing members

  1. Click Organization in the sidebar
  2. Go to the Members tab

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Member roles

RolePermissions
AdminFull access: create/edit studies, manage members, billing, settings
MemberView and create studies, view interviews and insights, manage organization settings, view usage, invite new members
The person who creates the organization is automatically an admin.

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Inviting team members

1

Go to Members tab

Navigate to Organization > Members.
2

Click Invite

Click the Invite button.
3

Enter email address

Enter the email address of the person you want to invite.
4

Select role

Admins can choose Admin or Member. Members can only invite new Members.
5

Send invitation

Click Invite. They receive an email with a link to join.
Invited users need to create a Pillow account (or sign in) to accept the invitation.

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Managing existing members

Only admins can change roles, remove members, or revoke pending invitations.

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Change role

To change a member’s role:
  1. Find them in the members list
  2. Click the role dropdown
  3. Select the new role

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Remove member

To remove a member:
  1. Find them in the members list
  2. Click Remove
Removed members immediately lose access to all organization data. This action cannot be undone.

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Pending invitations

Invitations that haven’t been accepted appear in a separate section. Admins can:
  • Revoke: Cancel the invitation

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What’s next

Organization settings

Configure your organization profile.

Usage

Track your team’s usage.