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The Billing tab shows your organization’s plan and opens the Billing Portal, where you update your payment method and download invoices. To see how many interviews you’ve used, go to Usage. Before you start
  • You need the Admin role. Members can’t open the Billing tab.
To open it, click Organization in the app sidebar, then Billing.

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Update your payment method and billing details

  • To change your payment method, click Manage to open the Billing Portal.
  • To change the name, email, address, or tax ID on your invoices, click Edit in Billing details.
If the tab shows Billing address required, add your company’s billing address so invoices carry the correct VAT. Your subscription stays active in the meantime.

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Download invoices

Click View invoices to download invoices from the Billing Portal.

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Cancel your subscription

On the Billing tab, click Cancel subscription, then confirm with Cancel subscription. You keep full access until the end of the current billing period. On that date, every live study in the organization ends and you can’t take new studies live. See End a study for what ending means for participants and results.

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Reactivate before the end date

Until the end date, click Reactivate in Current plan to keep your subscription and your live studies running.

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When a payment fails

The dashboard shows a Payment failed banner, and every admin gets an email. To pay, click Update payment in the banner or on the Billing tab and add a card in the Billing Portal. Pillow charges the unpaid invoice to the new card straight away. Members see a prompt to ask an admin.

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During the free trial

To move from the free trial to a paid plan, click Talk to us on the Billing tab and book a call.

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Get help

For billing questions, email hi@trypillow.ai with your organization’s name.

Manage your organization

Profile, custom domain, and deleting the organization.