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Manage your Pillow subscription from the Billing tab. Payment methods and invoices are handled through Stripe’s secure billing portal.

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Accessing billing

  1. Click Organization in the sidebar
  2. Go to the Billing tab
Only admins can access billing settings.

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Current plan

Your billing page shows:
  • Plan name: Your current plan (e.g., Pro)
  • Next billing date: When your next charge occurs
  • Pricing: Your subscription fee plus per-interview usage pricing
  • Included features: Unlimited studies, smart insights, explore interviews in real time, priority support, unlimited seats, cancel anytime
Pillow uses usage-based pricing. You pay a subscription fee plus a per-interview charge. Only engaged interviews (where the agent sent at least 2 messages) are billed.

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Upgrading

If you’re on the free plan, click Upgrade & start learning to subscribe to the Pro plan. Stripe checkout opens to complete payment.

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Managing your subscription

Active subscribers can click Manage subscription to open the Stripe billing portal, where you can:
  • Update your payment method
  • View and download invoices
  • Update billing information

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Invoices

  • Active subscribers: Click View invoices to access your invoice history in the Stripe portal
  • Past subscribers: Click Previous invoices to view billing history

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Canceling your subscription

1

Go to Billing

Navigate to Organization > Billing.
2

Click Cancel subscription

Find the cancel option at the bottom of the page.
3

Confirm cancellation

Review what happens when you cancel and confirm.
When you cancel:
  • Any live studies are terminated
  • You retain access until the end of your billing period
  • You can reactivate before the period ends

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Reactivating

If you’ve scheduled a cancellation but changed your mind, click Reactivate on the billing page to restore your subscription before it expires.

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Need help?

For billing questions or issues:
  • Email: support@trypillow.ai
  • Include your organization name and describe the issue

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What’s next

Usage

Track your interview usage and costs.

Organization

Update your organization profile.