Triage with summaries
Each interview has a summary at the top. Hover over View full summary to expand the key bullet points, so you can scan the list without opening each one. Very short interviews (1-2 replies) may show “Nothing notable to summarize.” Skip these and focus on longer interviews.Find specific interviews
Use the search bar to find an interview by its ID (for example,INT-042) or by message content. For more targeted filtering, click the filter icon:
- Unread: Show only interviews you haven’t opened yet
- Complete only: Show only interviews marked complete after the participant answered the guide questions and applicable follow-ups.
- Favorites: Show only starred interviews
- Grade: Each interview gets a letter grade from A+ to D based on how rich its responses are. Filter by grade to jump straight to your most valuable interviews.
- Metadata: Pick a metadata key and select specific values, useful for comparing interviews across different sources
- Message count: Set a minimum and maximum range to filter by interview length
Save what matters
Star interviews you want to revisit by clicking the star in the list or using the Favorite button in the footer bar. Use the Favorites filter to get back to them. Pin key quotes by right-clicking any user message and selecting Pin. All pinned messages are collected in the Pins tab at the top of the study page, so you can review the best quotes across all interviews in one place. Click any pin to jump back to its original context.Share with your team
Use the link button next to the interview ID in the interview header to copy a direct link to that interview. Share it with teammates so they can read the same transcript. To go deeper, click Chat in the interview header. This loads the interview into Ask Pillow, where you can ask follow-up questions about it.Metadata and context
Click Metadata in the footer bar to see the context captured for each interview: custom parameters you passed via URL, the user’s locale, location, device, and browser. See Customize metadata for how to set this up. If your organization has data redaction enabled, sensitive information in messages is replaced with labeled badges. Hover over a badge to see the redaction type.Watch video interviews
For studies set to Video interview, the player above the transcript plays the recorded answers in sequence. Select an answer in the transcript to watch its clip. Opening a message citation from insights selects the matching clip and highlights its transcript segment; press play to watch the evidence. Skipped questions are labeled in the transcript and excluded from insights answer totals. Search and translation cover transcribed video answers.Trace questions to the interview guide
Agent questions can show a guide reference, such as Q1 for a scripted question or T2 for a topic. The number is the item’s position in the interview guide. Hover over a reference or focus it with the keyboard to read the original guide wording. Follow-up questions keep the reference to the item they explore, and a question can reference more than one item. References appear in both the transcript and video segments. They preserve the guide wording used when the agent asked the question, even if you edit the guide later. Older messages without recorded references have no label.Translate interviews
If an interview is in a language you don’t read, click the translate action to get an on-demand translation of the full transcript. The original messages stay visible alongside the translation, so you can always refer back to what the participant actually wrote. For interviews that switch languages, you can choose any translation language, including the interview’s starting language. Messages already in your chosen language stay unchanged.What’s next
Ask Pillow about your data
Ask questions and surface patterns across all interviews.
Track issues
See bugs and requests clustered across interviews.