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Add languages to a study and each participant gets the outreach message and the interview guide in their own language. Pillow translates both for you. Every study has a default language, English (United States) unless you change it. You write the study in the default language, and participants whose language the study doesn’t support get it. Pillow translates from your default-language text. To change the wording in every language, edit that text: the outreach and questions are translated again from it. Translations follow the agent’s gender from the Agent section and Formal address from Advanced settings, and are redone when you change either (see Customize your agent).

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Add a language

1

Add a language

In the Study Builder, in Supported languages on the study page, click Add language and pick a language. Pillow translates the study into it; Launch stays unavailable until every added language is ready.
2

Optional: Check each language

Click Preview, then use the language picker in the preview to restart the test interview in any language the study supports.
The study now offers the added language to every participant who opens the study link. You can also ask the builder chat to add or remove languages, for example:
Add French and German.

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Change or remove a language

  • Change the default language: click the Default chip and pick another language. The whole study switches to it: the title, study goals, research notes, interview guide, screener, welcome page, and outreach are translated into the new language, and the previous default stays as an added language.
  • Remove a language: remove its chip. Participants who would have matched it get the next match under the matching rules.
On a live study, change languages in Settings > Brief. The change is staged until you click Save and publish, which stays unavailable while study text is translating. See Launch a study. When a study has ended, its settings are read-only.

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What participants see

Each participant gets the study language that best matches their browser. To send a link in a specific language, add pillow_locale to it, for example ?pillow_locale=fr-FR. Supported languages lists every language and the rules Pillow uses to pick one, including which language the agent continues in.

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Review interviews in other languages

Each interview’s Metadata panel shows the participant’s Language. To read an interview in another language, translate the transcript from the interview view. See Review interviews.

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Troubleshooting

Pillow retries failed translations automatically. If the builder shows Translations are still pending, reload the study to try again.

Write your outreach message

Edit the message that gets translated.