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Before sharing your study with real users, preview it to check that your agent behaves as expected. The preview is available while the study is still a draft, as soon as the agent, interview guide, and outreach are set up.

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Iterate before going live

The preview lets you:
  • Preview how your agent conducts interviews
  • Hear your scripted questions in the flow of a real conversation
  • Check the tone and interview flow
  • Iterate without affecting your real data
Test interviews are never reported in your dashboard. Test as much as you want without affecting your data.

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How preview and live differ

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What to test

Focus on whether your questions read naturally where they land, whether the tone matches your brand, and whether the interview depth feels right. Click Preview in the study builder for quick iteration. It resets automatically when you change your agent. Share the test link with teammates for a second opinion. If something feels off, use the chat in the study builder to refine your interview guide and agent behavior.

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Troubleshooting

Use the debug menu in the interview interface to reset and start a new interview. You can also use an incognito window for a fresh session.
Test interviews are never reported in the dashboard. Only interviews from your live link (https://pillow.so/abc123) appear in your interview list and insights.

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Go live

Once you’re satisfied with the preview:
  1. Review your study settings one final time
  2. Click Go live in the study builder
  3. Your production link is ready to share

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What’s next

Broadcast your study

Learn how to reach your users effectively.

Customize metadata

Track where interviews come from.