Iterate before going live
Test mode lets you:- Preview how your agent conducts interviews
- Verify questions align with your study goals
- Check the tone and conversation flow
- Iterate without affecting your real data
Test conversations are never reported in your dashboard. Test as much as you want without affecting your data.
How test and live differ
| Aspect | Test Mode | Live Mode |
|---|---|---|
| URL | Unique test link | Unique production link |
| Conversations | Not reported in dashboard | Visible in dashboard |
| Insights | Never included | Included in analysis |
| Purpose | QA and iteration | Real data collection |
| Access | Internal testing | Share with users |
What to test
Focus on whether the agent asks the right questions, whether the tone matches your brand, and whether the interview depth feels right. Use the embedded preview in the sidebar for quick iteration. It resets automatically when you change your agent or persona. Share the test link with teammates for a second opinion. If something feels off, use the chat in the study builder to refine your goals and agent behavior.Troubleshooting
I keep seeing my old conversation
I keep seeing my old conversation
Use the debug menu in the conversation interface to reset and start a new conversation. You can also use an incognito window for a fresh session.
I don't see my test conversations
I don't see my test conversations
Test conversations are never reported in the dashboard. Only conversations from your live link (
https://pillow.so/abc123) appear in your conversation list and insights.Switch to live mode
Once you’re satisfied with testing:- Review your study settings one final time
- Click Switch to live in the sidebar to activate live mode
- Your production link is generated and ready to share
Next steps
Broadcast your study
Learn how to reach your users effectively.
Customize metadata
Track where conversations come from.