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Issue tracking automatically detects bugs, UX issues, regressions, and feature requests mentioned in your study interviews. Issues are clustered, prioritized, and linked to the interviews that mention them.

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How it works

Issues are extracted from your interview content as participants mention problems or requests. Pillow groups similar issues into clusters and assigns each cluster a priority level:
  • P1 (Critical): Severe bugs or blockers affecting many participants
  • P2 (Important): Significant issues that appear across multiple interviews
  • P3 (Minor): Low-severity issues or one-off mentions
Issues appear in the Issues tab of your study page, alongside the Interviews and Q&A tabs.

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Reading issue clusters

Each issue cluster shows:
  • Title: A short summary of the issue
  • Priority: P1, P2, or P3 based on severity and frequency
  • Summary: A detailed description of the issue and its impact
  • Interview count: How many interviews mention this issue
  • Quotes: Direct participant quotes supporting the issue
Click any interview reference to jump to the original transcript.

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Work through issues

Each issue is a checklist item you can act on:
  • Check it off: click the round checkbox to mark an issue as handled. Completed issues are struck through.
  • Copy it: click the copy button to grab the issue’s title and summary for a ticket, message, or doc.

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Creating Linear issues

You can send issues directly to Linear:
  1. Click Create issue on any issue cluster.
  2. Linear opens with a pre-filled title, description (including links to source interviews), and priority mapping.
  3. Review and create the issue in your Linear project.
Priority maps as follows: P1 maps to Urgent, P2 maps to High, and P3 maps to Medium.

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Exporting issues to Notion

Click the Notion export button on any issue cluster. Select a workspace and target page to send the issue data to Notion.
See Export your data for the full Notion setup guide.

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When issues appear

Issues appear automatically as interviews come in. When your study is live, new issues show up as participants report them, and a banner shows when new interviews are available for regeneration.

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What’s next

Export your data

Set up Notion exports and other integrations.

Ask Pillow about your data

Ask follow-up questions and dig into issues.