Triage with summaries
Each conversation has an AI-generated summary at the top. Hover over View full summary to expand the key bullet points. This lets you scan dozens of conversations without reading every transcript. Very short conversations (1-2 replies) may show “Nothing notable to summarize” — skip these and focus on longer interviews.Find specific conversations
Use the search bar to find conversations by display number (e.g.,42) or by message content. For more targeted filtering, click the filter icon:
- Unread: Show only conversations you haven’t opened yet
- Favorites: Show only starred conversations
- Metadata: Pick a metadata key and select specific values — useful for comparing conversations across different sources
- Message count: Set a minimum and maximum range to filter by conversation length
Save what matters
Star conversations you want to revisit — click the star in the list or use the Favorite button in the footer bar. Use the Favorites filter to get back to them. Pin key quotes by right-clicking any user message and selecting Pin. All pinned messages are collected in the Pins tab at the top of the study page, so you can review the best quotes across all conversations in one place. Click any pin to jump back to its original context.Share with your team
Use the link button next to the conversation ID in the conversation header to copy a direct link to that interview. Share it with teammates so they can read the same transcript. To go deeper, click Chat in the conversation header. This loads the conversation into Research Chat, where you can ask follow-up questions about it.Metadata and context
Click Metadata in the footer bar to see the context captured for each conversation: custom parameters you passed via URL, the user’s locale, location, device, and browser. See Customize metadata for how to set this up. If your organization has data redaction enabled, sensitive information in messages is replaced with labeled badges. Hover over a badge to see the redaction type.Translate conversations
If a conversation is in a language you don’t read, click the translate action to get an on-demand translation of the full transcript. The original messages stay visible alongside the translation, so you can always refer back to what the participant actually wrote.Next steps
Analyze insights
Let Pillow surface patterns across all conversations.
Research Chat
Ask questions about your conversations.