> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trypillow.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Study metrics

> What each number on the Studies list and the study page counts: Opens, Interviews, Reply rate, completed interviews, and replies.

This page defines every count shown for a study on the **Studies** list and on the study page. Only interviews from the live link count: preview and test-link interviews never appear in any metric.

**Opens**, **Interviews**, and **Reply rate** appear as columns and filters in the **Studies** list and in the study page footer.

* **Opens**: interviews started from the live link, whether or not the participant replied. A participant counts once per browser: reopening the link in the same browser returns to the same interview.
* **Interviews**: opens where the participant replied at least once.
* **Reply rate**: **Interviews** divided by **Opens**, rounded to a whole percent.
* **Completed interviews**: interviews marked complete (see [Interviews](/concepts/interviews)). Shown under **Completed interview limit**, as `32 of 50 interviews complete`, or `32 interviews complete` when no limit is set. This is the count the [completed interview limit](/guides/end-study) uses.
* **Replies**: messages the participant sent in one interview. Shown on each row of the interview list, as `12 replies`.

## Example

For the checkout study, 400 **Opens** and 120 **Interviews** give a **Reply rate** of `30%`: 280 shoppers opened the link and left without typing. If 90 of the 120 interviews are complete and no limit is set, **Completed interview limit** reads `90 interviews complete`.

## Related

<CardGroup cols={2}>
  <Card title="Manage your studies" icon="list" href="/guides/manage-studies">
    Sort and filter the Studies list by these metrics.
  </Card>

  <Card title="Usage" icon="gauge" href="/account/usage">
    Interviews used against your trial or plan.
  </Card>
</CardGroup>
