> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trypillow.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Test vs. live mode

> Understanding the differences between test and live modes

Before sharing your study with real users, you can test your Researcher Agent to ensure it behaves as expected. This guide explains the difference between test and live modes.

## Iterate before going live

Test mode lets you:

* Preview how your agent conducts interviews
* Verify questions align with your study goals
* Check the tone and interview flow
* Iterate without affecting your real data

<Info>
  Test interviews are **never reported** in your dashboard. Test as much as you want without affecting your data.
</Info>

## How test and live differ

| Aspect     | Test Mode                 | Live Mode              |
| ---------- | ------------------------- | ---------------------- |
| URL        | Unique test link          | Unique production link |
| Interviews | Not reported in dashboard | Visible in dashboard   |
| Insights   | Never included            | Included in analysis   |
| Purpose    | QA and iteration          | Real data collection   |
| Access     | Internal testing          | Share with users       |

## What to test

Focus on whether the agent asks the right questions, whether the tone matches your brand, and whether the [interview depth](/guides/create-study#interview-depth) feels right.

Use the embedded preview in the sidebar for quick iteration. It resets automatically when you change your agent or persona. Share the test link with teammates for a second opinion.

If something feels off, use the chat in the study builder to refine your goals and agent behavior.

## Troubleshooting

<AccordionGroup>
  <Accordion title="I keep seeing my old interview">
    Use the debug menu in the interview interface to reset and start a new interview. You can also use an incognito window for a fresh session.
  </Accordion>

  <Accordion title="I don't see my test interviews">
    Test interviews are never reported in the dashboard. Only interviews from your live link (`https://pillow.so/abc123`) appear in your interview list and insights.
  </Accordion>
</AccordionGroup>

## Switch to live mode

Once you're satisfied with testing:

1. Review your study settings one final time
2. Click **Switch to live** in the sidebar to activate live mode
3. Your production link is ready to share

## What's next

<CardGroup cols={2}>
  <Card title="Broadcast your study" icon="share" href="/guides/broadcast-study">
    Learn how to reach your users effectively.
  </Card>

  <Card title="Customize metadata" icon="tag" href="/guides/customize-metadata">
    Track where interviews come from.
  </Card>
</CardGroup>