> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trypillow.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing

> Manage your subscription and payments

Manage your Pillow subscription from the Billing tab. Payment methods and invoices are handled through Stripe's secure billing portal.

## Accessing billing

1. Click **Organization** in the sidebar
2. Go to the **Billing** tab

<Note>
  Only **admins** can access billing settings.
</Note>

## Current plan

Your billing page shows:

* **Plan name**: Your current plan (e.g., Pro)
* **Next billing date**: When your next charge occurs
* **Pricing**: Your subscription fee plus per-interview usage pricing
* **Included features**: Unlimited studies, smart insights, explore interviews in real time, priority support, unlimited seats, cancel anytime

<Info>
  Pillow uses usage-based pricing. You pay a subscription fee plus a per-interview charge. Only engaged interviews (where the agent sent at least 2 messages) are billed.
</Info>

## Upgrading

If you're on the free plan, click **Upgrade & start learning** to subscribe to the Pro plan. Stripe checkout opens to complete payment.

## Managing your subscription

Active subscribers can click **Manage subscription** to open the Stripe billing portal, where you can:

* Update your payment method
* View and download invoices
* Update billing information

## Invoices

* **Active subscribers**: Click **View invoices** to access your invoice history in the Stripe portal
* **Past subscribers**: Click **Previous invoices** to view billing history

## Canceling your subscription

<Steps>
  <Step title="Go to Billing">
    Navigate to **Organization > Billing**.
  </Step>

  <Step title="Click Cancel subscription">
    Find the cancel option at the bottom of the page.
  </Step>

  <Step title="Confirm cancellation">
    Review what happens when you cancel and confirm.
  </Step>
</Steps>

<Warning>
  When you cancel:

  * Any live studies are terminated
  * You retain access until the end of your billing period
  * You can reactivate before the period ends
</Warning>

### Reactivating

If you've scheduled a cancellation but changed your mind, click **Reactivate** on the billing page to restore your subscription before it expires.

## Need help?

For billing questions or issues:

* Email: `support@trypillow.ai`
* Include your organization name and describe the issue

## What's next

<CardGroup cols={2}>
  <Card title="Usage" icon="chart-bar" href="/account/usage">
    Track your interview usage and costs.
  </Card>

  <Card title="Organization" icon="building-2" href="/account/organization">
    Update your organization profile.
  </Card>
</CardGroup>